Pre-launch policy draft. Business identity, support arrangements, retention periods, and final commercial terms must be completed before accepting live customers.
Failed or duplicate payments
Report a payment that completed without crediting your wallet, or an accidental duplicate payment, using the transaction reference. Never send a complete API key or card details.
Usage already consumed
Consumed credit represents supplier usage that may already have been charged. Interrupted responses are reconciled against supplier records before an adjustment is made. This draft does not limit any mandatory consumer rights.
Unspent credit and crypto payments
The final unspent-credit refund window, processing arrangements, network-fee treatment, and eligibility rules must be published before checkout opens. Crypto underpayments and expired invoices require payment-status review rather than automatic full credit.